HD Engine Warranty FAQ
Program Overview
The Drydene HD Engine Warranty is a limited warranty where RelaDyne, LLC will reimburse you at reasonable cost for the repair or replacement of up to 16 engine parts that fail as a direct primary result of the Drydene oil used.
To qualify for the Drydene HD Engine Warranty, you must meet the following criteria:
- You must be a legal resident of the United States;
- Your vehicle must qualify as an Eligible Vehicle;
- You must be the owner or lessee of the eligible vehicle;
- You must have your oil changed exclusively with Drydene engine oils, either by you or by an automotive center, commercial oil change facility, or auto dealer who uses Drydene engine oil; and
- Your name must appear on the Statement of Warranty available after you enroll.
No. Drydene prides itself on being a superior heavy duty engine oil. Because of the quality of our products, we can stand behind them with the Drydene HD Engine Warranty. If you use Drydene and change your oil regularly, your engine should not break down due to the oil used. But if it does, Drydene has you covered when you enroll in our Limited HD Engine Warranty.
This limited warranty covers 16 engine parts, including: Cylinder lining or bore; pistons and piston rings; engine connecting rods and rod bearings; cam shaft and bearings; crankshaft and bearings; rocker arms and pivots; lube pump assembly; gear train gears; wrist pins and bushings; valve lifter.
The total limit of liability for a claim or claims related to your vehicle is $6,000 for Class 2-6 Eligible Vehicles and $10,000 for Class 7-8 Eligible Vehicles. In no event shall the payment of any claim exceed the fair market value of your vehicle. See Terms & Conditions for more information.
To apply for this warranty, complete the Enrollment form (except in states where registration is not required) by clicking here. Upon completion of the enrollment process, a Statement of Warranty will be issued for you to print for your records. The Statement of Warranty will have on it the information you filled in, including your vehicle’s identification number (VIN) and odometer reading, both are important information for eligibility in the warranty.
This limited warranty takes effect 90 days after your first eligible purchase of Drydene engine oil or 10,000 miles/200 hours (for Class 2 – Class 6) or 25,000 miles/500 hours (for Class 7 – Class 8) after your initial Drydene engine oil installation, whichever occurs last.
As long as you comply with the terms and conditions stated herein, this limited warranty covers the engine parts listed above that fail as a direct primary result of lubrication related failure from the time you were eligible for this limited warranty up to 10 years or 500,000 miles/10,000 hours for exclusive use of Drydene Synthetic Blend Heavy Duty engine oils, or up to 10 years, 750,000 miles/15,000 hours for exclusive use of Drydene Full Synthetic Heavy-Duty Engine Oils, whichever occurs first.
Eligibility
An “Eligible Vehicle” is a privately owned or leased (if you are primarily obligated for repairs and maintenance) vehicle that meets one of the following:
- Class 2 – Class 6 with a heavy duty diesel engine used in on-road applications with a gross vehicular weight of 26,000 lbs. or less and the odometer has fewer 75,000 miles (1,500 hours) at the time of the initial use of Drydene engine oil and whose manufactured date is within the last 60 months of your initial use of Drydene engine oil.
- Class 7 – Class 8 with a heavy duty diesel engine used in on-road applications with a gross vehicular weight of 80,000 lbs. or less and the odometer has fewer 300,000 miles (6,000 hours) at the time of the initial use of Drydene engine oil and whose manufactured date is within the last 30 months of your initial use of Drydene engine oil.
- Vehicles used, registered, modified, or leased for off-road, agricultural or competition purposes do not qualify for this limited warranty. Vehicles subject to abnormal driving conditions or vehicles used in any manner not recommended by the vehicle manufacturer also do not qualify.
No. The warranty will not guarantee a vehicle that has been modified due to the unknown effect modifications could have on the engine’s performance.
There is no limit to the number of vehicles you can have enrolled in the program. An account is signified by the username (email address) used to enroll in the Warranty.
No, by state law you are not required to register online. But with online registration, you’ll receive important updates from RelaDyne and Drydene via email, as well as coupons to help you maintain your warranty.
Yes. In order to keep your Warranty from becoming void, you will need to change your vehicle’s oil exclusively and continuously with Drydene HD engine oils, and the Drydene engine oil must be properly installed.
Maintaining Your Drydene Warranty
To keep your Warranty from voiding, change your vehicle’s engine oil as often as recommended by the vehicle manufacturer (OEM) using Drydene engine oil.
Yes. One of the main functions of engine oil is to remove contaminants and combustion by-products from the engine by holding them in suspension. Although synthetic engine oils are designed to provide better protection under extreme heat and heavy loads, any oil will reach a saturation point where it can no longer hold the contaminants and protect the engine from them.
Yes. To maintain warranty coverage, you must change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer.
Yes. You will need to follow all scheduled engine maintenance as recommended by the manufacturer. Service your vehicle’s engine in the service classification and viscosity grade as recommended by the manufacturer. Change the oil and oil filter at least as often and as recommended by the manufacturer. Maintain your vehicle’s emission control system in compliance with the manufacturer’s recommendation. Replace your vehicle’s air filter and air cleaner elements at least as often as recommended by the manufacturer.
Yes! Your receipts are your proof of purchase of Drydene engine oil and will be required if you ever need to make a claim.
Yes. The retention and legibility of your service/purchase receipts are very important. Should you ever have the need to submit a claim, we will need to clearly identify from your receipts that Drydene engine oil and a new oil filter were purchased, any manufacturer required services were performed and the mileage at time of service and complete vehicle information.
Transferring Your Warranty
You can transfer this warranty before your vehicle has 100,000 miles/2,000 hours (for Class 2 – Class 6) or 500,000 miles/10,000 hours (Class 7 – Class 8), but only if the person you transfer it to has copies of your receipts or can prove your compliance with the terms of this limited warranty.
The new owner will complete the Online Enrollment Form using the Vehicle Identification Number of the vehicle under warranty. From there, he/she will approve the new ownership, and you as the previous owner will receive an email verifying the transfer. If the transfer was made in error, you will be asked to contact a Drydene Administrator immediately.
You can transfer this warranty before your vehicle has 100,000 miles/2,000 hours (for Class 2 – Class 6) or 500,000 miles/10,000 hours (Class 7 – Class 8), but only if the person you transfer it to has copies of your receipts or can prove your compliance with the terms of this limited warranty.
As new owner, you can complete the Online Enrollment Form using the Vehicle Identification Number of the vehicle under warranty. From there, you can approve the new ownership, and a verification email will be sent to the previous owner. If this transfer was made in error, the previous owner will contact us immediately to resolve the issue.
How to File a Claim
To file a claim under this warranty, notify Drydene no later than 30 days after the date of any damage. Notification must be done by mail.
To make a claim, please provide the following documents:
- The Statement of Warranty and all receipts showing oil changes or purchases using Drydene engine oil with dates;
- Copies of all service and repair orders;
- Copy of your lease agreement or vehicle registration;
- A statement of damage and repair costs; and
- A sample of the engine oil, if requested.
Mail the above documents to:
Drydene Warranty Center
Attn: RelaDyne
8280 Montgomery Rd, Suite 101
Cincinnati OH 45236
Drydene is only responsible for repairs it approves and may, at its own expense, conduct further investigation to determine the cause of the claimed problem and your eligibility. If you have complied with all of the terms and conditions of the Drydene HD Engine Warranty, Drydene will approve the claim and make payment after the repairs are completed. See Terms & Conditions for more information.
Website Help
The Vehicle Identification Number (VIN) is an alphanumeric code assigned by the manufacturer that is a unique identifier for each vehicle. This is commonly found on your vehicle insurance card, your vehicle’s registration paper, and imprinted below your front windshield.
It is a unique identifier for your vehicle that will help us speed up the claims process in the unlikely event you need to file a claim. It is critical that the VIN is entered correctly so we can match your maintenance records to the enrolled vehicle.
Click here for the official Terms and Conditions located on the Drydene Warranty page.
We will not sell, distribute or lease your personal information to third parties. We will not use your personal information for any purposes other than those outlined in the Terms and Conditions, unless we have your consent. Your personal information is used to verify your Warranty and for Drydene and its affiliates to contact you regarding updates or general changes to important information.
See Drydene’s Privacy Policy.
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